Access your bills, diagnose faults and manage your package. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. on 13-06-2022 11:42. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Child Safe is a known source of many problems. 0 & V6. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. My email header says that my network settings prevent content from loading privately. Click: My Apps. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Remember that parental control settings are only one part of online safety. The results of queries to the Virgin Media DNS server gave the following results. select Save changes and confirm changes are. . You need F-Secure SAFE – our award winning internet security package. The Gamer Lounge. 9. The Virgin Media blocking method. please try again and on the app it just goes to a pagew that does not load. Changing DNS on your device is the best option VM have other DNS 194. SMTP Settings. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. g. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. My child safe settings are off but are currently blocking sites regardless. com. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. 220. Then click on Manage services. Access your Hub's configuration page - default web address: 192. - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. My Virgin Media, making managing your account easier with all your information in one place. Navigate to the My Apps tab and select Web Safe from the menu. A quick look at this handy picture should help you find the best location. Tried every browser, device, incognito mode etc. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 8. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Changing Virgin Media Web Safe Settings on Desktop. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 4. Please enter your email. 1. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Mobile. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Virgin Media Internet Security comes with some great features, such as Parental Controls and safe Banking. I tried to check the AS name as advised on the forum , here is what I found. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Stream from Virgin Media. 5. 11; 0; 0; rikthemonk. on 18-01-2023 20:59. com. This is so annoying as it seems as no one can help you over the phone. Account - Mobile. 993. Business, Economics, and Finance. Parental Controls and select the setting to “off” to disable parental controls. Virgin Media. Re: Websafe settings no longer having effect. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. The WebSafe issues started a few weeks ago. Forum; Apps. 0 Kudos. Forum; Apps. 24/7 email & live chat customer support. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. 1 on your browser. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. co. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Bypass Child Safe & Virus Safe. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. ' The child safe settings are on and correctly configured. Parental controls block websites and applications that you think are unsuitable for your child. 100. To turn parental controls off on Android, you need to go to the Play Store. Thanks. Users can change their settings at any time in My Virgin Media. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Select SPAM Settings. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Bypass Child Safe & Virus Safe. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Find out more here. The easiest way to access websites blocked by your ISP is by connecting to a VPN. Are you seeing the old UI (left) or the new UI (right). The VM website is constantly being tweaked. 8. in Security matters yesterday; Web Safe Parental Control Not Working. IP address 192. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Child Safe - Disabled. com under Blocked Websites section and then select Add. 168. Options. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Virgin Media. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. How to access advanced settings. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. e. on 06-05-2023 22:30. Hello, I am having this problem too. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 220. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 4. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. If it was a scam, they will be able to help and protect you from falling victim to fraud. Connect to the router with a LAN cable. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". The iPhone can access recordings, but the 2 iPads cannot. Any help appreciated. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Email address. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. 0 Kudos Reply. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. desktop. 1. 15-02-2023 21:11 - edited 15-02-2023 21:15. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 220) in case it's a local DNS issue. 162. . To check this, go to iOS settings > Local network > ON’. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. In response to Graham_A. Only slow and interment WiFI. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I'll be in touch soon. Discover the web for yourself. Click on Plan and device. To confirm private browsing is on, you will see the word inPrivate beside your address bar. My Virgin Media makes managing your account easier with all your information in one place. These are two settings — Virus Safe and Child Safe. IPCONFIG reports DNS servers as 194. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. 4. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. 67. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. com (blocked by Web Safe), bestvpn. Back up your device using iCloud or your computer. Virgin Media. com 194. 4. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Get NordVPN - the #1 VPN for Virgin Media. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. Parental controls block websites and applications that you think are unsuitable for your child. Login to the Virgin Media online account and check the Web Safe settings. These are two settings — Virus Safe and Child Safe. . Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. If your websafe option is off, then the toggle will be greyed out. They come in all shapes and sizes, from stand-alone software. Adjust the settings according to the level of protection you want. Also check the. AS Name. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. We can't update your Web Safe settings at the moment. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Joining in. 162. by VirginMedia on 20-08-2018 08:53. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Superstar. My Virgin Media App. Reply. I just got a URL from the IT team for the VPN. Click Apply. Virgin Media. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Where you put your Hub can sometimes affect its wireless performance. Virgin Media Web Safe allows you to restrict certain types of. Go to 192. 168. 4) or OpenDNS (208. on 23-05-2023 15:19. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 0 you will need to use 192. Remember that parental control settings are only one part of online safety. 8 & 8. nslookup protonvpn. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. I'll be in touch soon. Gateway 192. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 67. Tech Chatter. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. on 06-03-2023 16:05. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Hey @DavidCalla,. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. IPSec Pass-Through. Web safe provides ultimate protection when using the internet. Plug in your Virgin Media router. 0 Kudos. Click: Settings. 159. Have a look in the Virgin Media online account. Options. We created Web Safe for our customers to make browsing safety a no-brainer. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Manage Your Account. Qurento. Manage Your. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. Tap Install Now. Should the issue persist post back here to have issue flagged to the forum team. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. this tool is useless and does not workRe: Manage Websafe settings. NordVPN – Extensive server network. 4. 168. net Address: 194. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. . For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. 220. We give all our customers a complete, market leading security package called Virgin Media. Virgin Phone Switchover. 220. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Virgin Media takes online safety seriously. Browse Virgin Media Virgin Media Community. Virgin Media. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. It’s easy to turn on. Changing network settings to use any Public DNS should re-gain full access for the device. See where this Helpful Answer was posted. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Parental controls block websites and applications that you think are unsuitable for your child. If, however, you're still experiencing the problem, please pop back to us. imap. Options. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Faced. 159. Thanks,I spend a day looking at all the modem settings yesterday on the router and machine. Please try again later. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. 4. Networking and WiFi. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Click: Settings. Hello, I am having this problem too. Qurento. BTW is there a reason why you are access the old site page for Web Safe?. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. For more tips on how to keep your kids safe online, visit Internet Matters. Re: Websafe settings won't save. A. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Just bear in mind this would reset everything. on 05-07-2022 19:36. It shows that it is ‘on’ but doesn’t block any websites at all. 0 Kudos Reply. Apply the Public DNS to the computer / device / your own Router i. Open any browser and, in the address bar, type Virgin Media IP address — 192. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. 0 Kudos. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 1. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 8) and this will bypass the websafe filter. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. We recommend keeping Virus Safe on. Toggle the button next to Child Safe option to turn it Off. We think it’s a great way for you to control what your kids see on the web. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Hi. - 5205097 - 3. Virgin Media; My Virgin Media; Shop;. To access your Virginmedia. IPCONFIG reports DNS servers as 194. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. 4. Regards, Daniel Options. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. I know for a fact there is a problem with the provider and not my laptop. Move message to Spam folder (default) Flag a message as. 168. 🙂 I'm sorry to hear that you're still experiencing this issue. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Hi. Go to My Apps. More about Virgin Internet Security. Connect to the router with a LAN cable. Please try again later. 65% of young people aged 11-16 are in favour of the. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. It’s been going on for weeks but occasionally the emails return to normal. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. org. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Web safe provides ultimate protection when using the internet. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Back up your device using iCloud or your computer. Open Advanced settings. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Options. Log in to My Virgin Media. 0. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Modem-only. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Regards, Steven_L. Click the big on/off icon to connect. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. How to turn on Child Safe. Tap Install Now. com IMAP Server. on 27-07-2022 14:17. Welcome to the community and thanks for taking the time to post your issue on the forums. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. . Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. Click here to view more details on content filters from Virgin Media’s Web Safe. com again and noticed a. I have switched off-on-off the web safe settings. We would like to show you a description here but the site won’t allow us. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Also check the dns settings of your vpn while you're there. Click on My Apps then Web Safe. 99. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. -- I'm a Very Insightful Person,. You can find out more FAQs about Web Safe here. e. Any help appreciated. com nslookup protonvpn. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. 123,8. Changing DNS on your device is the best option VM have other DNS 194. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. in/myVM . Follow these easy steps: 1. Having the same problem on multiple devices. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Virgin Media. OpenDNS provide instructions here :. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Options. 9. 67. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Just bear in mind this would reset everything. 67. Learn how you can change Web. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode.